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Guest Guidelines

House Rules

Please review these guidelines to ensure a pleasant and respectful stay for everyone

Villa Mastrosimone is your home away from home. We've established these house rules to ensure the comfort, safety, and enjoyment of all our guests while maintaining the beauty and integrity of our property. By booking with us, you agree to respect and follow these guidelines.

Guest Capacity

  • Maximum occupancy: 10 guests
  • All guests must be registered at check-in
  • No additional visitors without prior approval
  • Children are welcome and must be supervised at all times
  • Guest list changes must be communicated in advance

Noise & Quiet Hours

  • Quiet hours: 11:00 PM - 8:00 AM
  • Please be respectful of neighbors
  • Outdoor music must end by 10:00 PM
  • No loud parties or events without prior permission
  • Keep doors and windows closed during evening music

Safety & Security

  • Keep all doors and windows locked when leaving the property
  • Do not leave valuables in plain sight
  • Pool area must be supervised when children are present
  • Emergency contact numbers are provided in the welcome guide
  • Report any security concerns immediately
  • Fire extinguishers and first aid kit locations are marked

Swimming Pool

  • Pool hours: 8:00 AM - 10:00 PM
  • No diving - shallow pool
  • Children must be supervised at all times
  • Shower before entering the pool
  • No glass containers in pool area
  • Pool maintenance: Wednesdays 9:00-11:00 AM
  • Use of inflatables subject to approval

Property Care

  • Treat the property as if it were your own
  • Report any damage or breakage immediately
  • Do not move furniture without permission
  • Keep outdoor furniture under cover when not in use
  • Dispose of trash in provided bins
  • Recycling guidelines are posted in the kitchen
  • No smoking inside the villa

Kitchen & Dining

  • Fully equipped kitchen available for guest use
  • Please clean dishes and surfaces after use
  • Do not use outdoor BBQ without instruction
  • Report any appliance malfunctions immediately
  • Food waste should be separated for composting
  • Late-night cooking should be kept quiet
Important Information

Additional Guidelines

Smoking Policy

Smoking is strictly prohibited inside the villa. Designated outdoor smoking areas are provided. Please dispose of cigarette butts properly.

Pets

Pets are not allowed unless prior written approval has been obtained. Unauthorized pets may result in additional cleaning fees or booking termination.

Events & Parties

Small gatherings may be permitted with prior approval. Large events, weddings, or parties require special arrangements and additional fees. Maximum 15 people for approved gatherings.

Parking

Private parking for up to 3 vehicles is available. Additional parking must be arranged in advance. Please park only in designated areas.

Air Conditioning & Heating

Please close windows and doors when using air conditioning or heating. Turn off systems when leaving the property for extended periods.

Wi-Fi Usage

Complimentary Wi-Fi is provided. Please use responsibly. Illegal downloads or excessive bandwidth usage may result in service interruption.

Laundry

Washing machine and dryer are available for guest use. Please use provided detergents and follow machine instructions. Do not leave wet laundry in machines.

Trash & Recycling

Please separate trash according to local recycling guidelines (posted in kitchen). Trash collection days are Monday and Thursday. Place bins outside by 7:00 AM.

Check-out Expectations

Before departure: strip beds and place linens in laundry room, wash and put away dishes, take out trash, close all windows and doors, return keys.

Non-Compliance

We reserve the right to take appropriate action for violations of house rules, including but not limited to:

  • Verbal or written warnings
  • Additional cleaning or damage fees
  • Forfeiture of security deposit
  • Immediate termination of booking without refund
  • Legal action for significant property damage or illegal activities

Questions About Our House Rules?

If you have any questions or need clarification about our house rules, please don't hesitate to contact us before or during your stay.

Emergency contact number is provided in your welcome pack upon arrival